Frequently Asked Questions – FAQ
- What is the difference between a primary care veterinarian and a veterinary specialist?
A primary care veterinarian and a veterinary specialist both have earned their Doctor of Veterinary Medicine (DVM), requiring an undergraduate degree, 4 years of veterinary college, professional training and then successful completion of the state and national licensing boards. A veterinary specialist has typically completed 3-4 additional years of specialty training. This includes a 1-year internship and a 2 – 3 year residency program in a particular practice area, i.e. Internal Medicine, Dermatology, Oncology, Surgery, Ophthalmology, Anesthesia, Cardiology, Emergency and Critical Care, etc. To become board-certified, these candidates must also pass rigorous testing requirements. Graduates are called Diplomates.
- How can I make an appointment to see a veterinarian specialist?
In order to schedule an appointment, you must be referred by your primary care veterinarian. Typically, they will call us to go over the medical information. Then, either you or your vet will schedule an appointment to see one of our doctors.
- How do I get a referral?
If you are concerned about your pet’s health, please contact your primary care veterinarian. He/she will determine the best course of action. If your veterinarian decides that a referral to our hospital is appropriate, your vet will then complete a referral form and ask you to contact us to make an appointment.
- Why is my veterinarian referring me?
There are instances where your veterinarian may feel that your pet will require advanced diagnostics, intensive care and/or specialized treatments that he/she may not be equipped to provide. We are fortunate to be able to offer our patients special diagnostic options, consultations with other specialists, and 24 hour monitoring in an intensive care setting.
- Will you talk to my veterinarian about my pet’s condition?
As part of your veterinary care team, we will work closely with you and your primary care veterinarian. Every time you pet is seen at our practice, we will fax/email/mail a report to your primary care veterinarian so that they can keep their medical records up to date. We also consult with your primary care veterinarian by phone as needed throughout the course of your pet’s treatment.
- What if my pet is currently seeing a doctor at SVRC and is having problems at home related to the condition for which he is being seen?
If you have concerns during regular business hours, please contact the appropriate department at your earliest convenience. If a problem occurs outside of our normal business hours, please call us at (305) 666-4142 and one of our attending emergency veterinarians will assist you.
- May I visit my pet in the hospital?
Our goal is to ensure all patients undergo a smooth recovery. If your pet is hospitalized, visiting hours are from 2 pm – 9 pm. We recommend you call us in anticipation of your visit. As an emergency and critical care hospital, our team may be tending to a critical case(s) and will give them time to best coordinate your visit.