FAQs (Frequently Asked Questions)
Is SVRC a general VetERINARIAN OFFICE?
No. We are veterinary specialists. Like human doctors, some veterinarians specialize in fields of medicine. We work WITH your vet, but we do NOT offer general care such as vaccinations, spays / neuters, etc.
WHAT KIND OF ANIMALS DO YOU TAKE CARE OF?
While most of our clients are dogs and cats of all breeds (and mixed breeds), we provide animal care to otehr species like hamsters, guinea pigs, rats, mice, birds, turtles and other more exotic animals. We only see these animals on an emergency basis and consult directly with an exotic specialist to provide emergency care and later transfer their care to their regular veterinarian or a veterinary specialist in the treatment of these pets.
WHAT KIND OF PAYMENT PLANS DOES SVRC OFFER?
We require full payment at the time that services are rendered. We do not accept personal checks. We do accept the following:
DOES MY PET NEED TO BE FASTING OR HIS OR HER APPOINTMENT?
Do not to give breakfast to your pets the day of the appointment at our veterinary clinic.
IF MY PET IS ON MEDICATION, SHOULD I GIVE HIM OR HER
Yes, you should give your pet any prescribed medications prior to the appointment, unless otherwise indicated by your regular veterinarian.
DO I NEED TO BRING MY PET'S MEDICAL RECORDS WITH ME?
Yes. You need to authorize your Veterinarian’s office to send us your pets' medical records.
• confirm they had sent files the day prior to the appointment, or
If you do not have the appropriate files when you visit us, we may need to wait until we get them before we can attend to your pet.
MAY I VISIT MY PET IF HE OR SHE IS ADMITTED TO SVRC?
Yes. We have visiting hours. When you pet is admitted for hospitalization you will receive an information sheet regarding visiting times, and communication with the doctors and staff.
WILL MY PRIMARY Veterinarian receive a report a
Yes. We will send a complete report EVERYTIME your pet is examined at SVRC by one of our veterinary specialists, including any visits to our pet emergency clinic (The Pet Emergency Room). Please note that sometimes a report may take a few days because ou veterinary specialists may be waiting for test results to include in the letter.