FAQs (Frequently Asked Questions)

Is SVRC a general VetERINARIAN OFFICE?

No. We are veterinary specialists. Like human doctors, some veterinarians specialize in fields of medicine. We work WITH your vet, but we do NOT offer general care such as vaccinations, spays / neuters, etc.

We DO provide 24-hour care in both of our locations, and pet emergency services in our Miami location via our affiliate The Pet Emergency Room

WHAT KIND OF ANIMALS DO YOU TAKE CARE OF?

While most of our clients are dogs and cats of all breeds (and mixed breeds), we provide animal care to otehr species like hamsters, guinea pigs, rats, mice, birds, turtles and other more exotic animals. We only see these animals on an emergency basis and consult directly with an exotic specialist to provide emergency care and later transfer their care to their regular veterinarian or a veterinary specialist in the treatment of these pets.

WHAT KIND OF PAYMENT PLANS DOES SVRC OFFER?

We require full payment at the time that services are rendered. We do not accept personal checks.
We do accept the following:

• Cash
• Debit Cards
• All Major Credit Cards
  (Visa, MasterCard, American Express, Discover)
  
• Care Credit (click here to visit their site)
  A convenient financing plan that allows qualified applicants to divide payments over several months.
  We can help you fill out the necesary forms.
• Pet Insurance
  While this still requires that you pay your medical bill directly to SVRC,
  we are happy to help you with any of the necessary paperwork that will streamline the
  reimbursement process form you insurance provider.

DOES MY PET NEED TO  BE FASTING   FOR HIS OR HER APPOINTMENT?

Do not to give breakfast to your pets the day of the appointment at our veterinary clinic.
You CAN give them water.
If your pet is diabetic, DO feed and give the insulin as usual. 

IF MY PET IS ON MEDICATION, SHOULD I GIVE HIM OR HER
MEDICATIONS BEFORE COMING IN FOR AN APPOINTMENT?

Yes, you should give your pet any prescribed medications prior to the appointment, unless otherwise indicated by your regular veterinarian.

DO I NEED TO BRING MY PET'S MEDICAL RECORDS WITH ME?

Yes. You need to authorize your Veterinarian’s office to send us your pets' medical records.
Please note that if your vet uses traditional X-rays, those can’t be faxed, so you will need to bring those original X-rays.

it is your responsibility to:

• confirm they had sent files the day prior to the appointment, or

• bring the copies of the medical records with you.

If you do not have the appropriate files when you visit us, we may need to wait until we get them before we can attend to your pet.

MAY I VISIT MY PET IF HE OR SHE IS ADMITTED  TO SVRC?

Yes . We have visiting hours in both locations.
When you pet is admitted for hospitalization you will receive an information sheet regarding visiting times, and communication with the doctors and staff.

WILL MY PRIMARY Veterinarian receive a report a
After my pet's visit to  SVRC?

Yes. We will send a complete report EVERYTIME your pet is examined at SVRC by one of our veterinary specialists, including any visits to our pet emergency clinic (The Pet Emergency Room). Please note that sometimes a report may take a few days because ou veterinary specialists may be waiting for test results to include in the letter.